Do I need to create an account to place an order?

You do not need to create an account to place an order. Having an account ensures you will be first to know about our new products and benefit from our special offers. Creating an account also allows you to access your order history, wish list and save your personal information to make checkout quicker and easier for future orders.

Will my personal details be secure? Can I access this information?

We will treat all the information you share with us as private and confidential. It will only be used to help us improve and tailor your experience with us. We will not disclose your personal information to third parties for any reason, commercial or otherwise. For more information please read the Sonia Rykiel privacy policy.

I have forgotten my password, what should I do?

You can reset your password by clicking the 'Forgot password?' link from the login page, then simply follow the instructions.

How do I unsubscribe from the newsletter?

If you have a customer account, log in to your customer account and go to the 'Newsletter' tab, where you can change your preferences for receiving newsletters. You can also unsubscribe at the bottom of each newsletter by clicking on the 'click here to unsubscribe' link.

How do I know if my order has been processed? How can I track my order?

Following the checkout process and payment of your order, you will receive several emails:

1. The first will contain your order number and a summary of the items ordered or pre-ordered (with the estimated delivery date)

2. Subsequent emails will confirm that your order has been dispatched and contain links to track your parcel(s).

Can I change the delivery address?

It is not possible to change the delivery address once an order has been confirmed. Please be sure to provide the correct delivery address when ordering.

Can I modify my order after it has been confirmed?

For technical reasons, we are unable to change shipping address, sizes, colours, items or quantities in a confirmed order.
If your order has already left our warehouse, we will not be able to cancel it and recommend that you return it to us using the return note included with your order.
You have 30 days from the delivery date to return items purchased from our Sonia Rykiel site.

Can I have my order gift-wrapped?

When ordering from our Sonia Rykiel website, you will have the option to request gift wrapping and add a personal message for each item.
Even without gift wrapping, all products are wrapped in tissue paper.

How can I use gift certificates?

To redeem your e-gift card, all you need to do is enter the card’s code in the gift card field on the payment page. Please note that the code will not work if you enter it in the promo code field. All Sonia Rykiel gift cards must be redeemed by June, 30th 2024.

Which payment methods do you accept?

You can use your Visa, Mastercard, American Express, Diner's Club or Paypal account to pay for your purchases.
Sonia Rykiel's head office being based in Switzerland, your bank may charge you additional fees for transactions outside the eurozone. Upon presentation of proof of these additional charges within 30 days of the transaction, we will reimburse them by wire transfer within 15 days.

How do you ensure that transactions are secure?

The security of your information is very important to us. Exchanges of information between the Sonia Rykiel website, the payment provider and the computer or device used to place your order are secured via a 128-bit SSL certificate. You can verify the presence of this protection by looking at the top of your screen, where you will see the HTTPS protocol at the beginning of the website's URL. Furthermore, your banking information is not stored on our servers.

What should I do if I was charged for an order but didn't receive a confirmation email?

We recommend that you contact us via the form available here, giving us as much information as possible about the order placed (date, email and contact details used, amount charged, etc.). We can then check the order history and fix the problem.

Where do you deliver?

Via the Sonia Rykiel website, we deliver to all countries except the following: Afghanistan, Algeria, American Samoa, Armenia, Azerbaijan, Bahamas, Belarus, Bouvet Island, British Indian Ocean Territory, Burundi, Cameroon, Cape Verde, Central African Republic, Comoros, Cook Islands, Cuba, Democratic Republic of Congo, Djibouti, Falkland Islands, Faroe Islands, French Polynesia, French Southern and Antarctic Lands, Georgia, Ghana, Greenland, Guam, Guinea, Guinea-Bissau, Haiti, Heard and McDonald Islands, India, Iran, Iraq, Ivory Coast, Kazakhstan, Kiribati, Kosovo, Kyrgyzstan, Lebanon, Liberia, Libya, Macedonia, Marshall Islands, Mauritania, Mayotte, Micronesia, Moldova, Montenegro, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Palau, Pitcairn Islands, Russia, St. Helena, Ascension and Tristan da Cunha, Saint-Pierre and Miquelon, Samoa, São Tomé and Principe, Senegal, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sudan, Suriname, Syria, Tajikistan, Tonga, Tunisia, Turkmenistan, Tuvalu, Ukraine, United States Minor Outlying Islands, Uzbekistan, Venezuela, Western Sahara, Yemen, Zimbabwe.

For any other country, please choose your delivery country here.


When you place your order, the transaction and shipping will be processed by Sonia Rykiel.
The order total is guaranteed, including delivery costs, customs duties and applicable taxes which will be shown
If your country does not appear in the list, it means that Sonia Rykiel is not currently delivering to this destination.
In this case, please contact Sonia Rykiel Customer Service to arrange a distance sale with a local partner, if possible.

When can I expect my order to be delivered?

We cannot guarantee these timeframes in the event of unforeseen events such as bans on the movement of heavy goods vehicles, strikes, industrial action affecting order preparation and delivery services, customs detention and any other event considered as force majeure. However, a 30-day delivery period is guaranteed following receipt of the order confirmation email.
Express delivery is not available during our outlet sales.

France, Austria
Standard delivery: 2 - 4 working days; Express delivery: 1 - 2 working days

United States of America
Standard delivery: 3 - 5 working days

Belgium, Luxembourg, Netherlands, Germany:
Standard delivery: 2 - 3 working days; Express delivery: 1 - 2 working days

United Kingdom
Standard delivery: 4 - 6 working days

Italy, Spain
Standard delivery: 2 - 5 working days; Express delivery: 1 - 2 working days

Greece, Sweden, Portugal, Bulgaria, Hungary, Denmark, Ireland, Croatia, Poland, Slovakia, Czech Republic, Latvia, Lithuania, Finland, Slovenia, Estonia
Standard delivery: 3 - 6 working days; Express delivery: 1 - 2 working days

Rest of the World
Standard delivery: 3 - 5 working days

Pre-ordered items are not eligible for express delivery.

All the timeframes given above should be considered in working days. There will be no deliveries on Saturdays, Sundays or public holidays. When calculating delivery times, public holidays, both in Belgium (where our warehouse is located) and in the delivery country, are not taken into account. Consequently, if the delivery timeframe includes one or more public holidays, the delivery time will be extended accordingly. The delivery timeframe begins when your order is confirmed.

For Express orders, next-day delivery is only possible for orders placed before 1pm (GMT). Orders placed after 1pm (GMT) will be delivered within 2 working days.

All of these timeframes should be taken as estimates.
In the event that it is impossible for us to meet the delivery time initially provided, we will inform you as soon as possible and provide a new estimated delivery time, and you will have the option to cancel your order if the total delivery period exceeds thirty (30) days. To cancel your order, you must email us at contact.eu@soniarykiel.com. We will then refund your order and delivery costs if this 30-day period has been exceeded.

We will consider the goods delivered from the moment when the parcel has been received by the customer or when the delivery notification from the carrier has been received.

Express deliveries will be subject to a signature upon receipt of your parcel. Without a signature, the parcel will not be delivered to you. If you have not received your parcel within the above timeframes, we suggest that you check the delivery status of your parcel using the tracking number received with your order shipment confirmation. If you require further assistance, please contact our customer service team at customerservice @ soniarykiel.com or via the form available here.

If you make multiple purchases or pre-orders, your items may be packaged in multiple parcels.
As a result, your items may arrive over several deliveries. If this happens, we will do our best to keep you updated.
Please note that parcels will be sent to the address specified by you in your customer account. We will not be held responsible if that delivery address is incorrect or incomplete.
Pre-ordered items are not eligible for express delivery.

How much will my order from the Sonia Rykiel site cost to deliver?

• Standard delivery within Europe: free
• Express delivery within Europe (signed delivery): € 15
• Standard delivery to the US: US$ 30
• Standard delivery to the UK: € 25
• Standard delivery to Canada: CAD$ 10
• Standard delivery to Japan: JPY 2'940
• Standard delivery to other countries: € 20

How much will my order from the Outlet site (soniarykiel.com/outlet-eu/) cost to deliver?

• Standard delivery within Europe: € 5
• Standard delivery to the US: US$ 30
• Standard delivery to the UK: € 25
• Standard delivery to Canada: CAD$ 10
• Standard delivery to Japan: JPY 2'940
• Standard delivery to other countries: € 20

How will I know if my order has been shipped?

Once your order is ready to be shipped, we will send you a shipping confirmation email with the tracking number and a link to the delivery company's website.
If you make multiple purchases or pre-orders, we may have to deliver your purchases to you in several parcels; in this case, you will receive an email.

Where are the orders shipped from?

All orders placed on the soniarykiel.com/eu website are shipped from Belgium. Returns must be made to that same destination with the exception of products delivered to the United Kingdom, the United states and Switzerland.

What is your returns policy?

For instructions on how to return an item, please refer to the instructions below, depending on the country of the delivery. You have 30 days from the delivery date to return items purchased from our Sonia Rykiel site, and 14 days from the delivery date to return items purchased from our Outlet site (soniarykiel.com/outlet-eu/).
Items must not have been worn and must be in their original packaging with the labels still attached. Parcels can take a few weeks to be delivered to our warehouse in Belgium. We will process your refund once we have received your parcel (for refund conditions concerning taxes and delivery costs, please see our terms and conditions of sale). It can take up to 10 working days for the refund to be processed and credited to your account, depending on your bank.

We offer free returns for products purchased on our Sonia Rykiel site for the following destinations:
- Austria
- Belgium
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hong Kong
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Macao
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Spain
- Singapore
- Slovakia
- Slovenia
- Sweden
- Switzerland
- United Kingdom
- United States



Some orders may include free products as part of a special offer. If the item(s) you are returning mean you are no longer eligible to receive a special offer, please also return the free products to us. If these products are not returned, the refund cannot be processed.

For any queries regarding returns, please contact the customer service team here: Customer Service.

A - Order placed on the Sonia Rykiel website and delivered in Europe or in the United Kingdom? Follow the steps below, it’s easy, orders delivered within Europe* or in the United Kingdom are eligible for free returns!

1. Go to our return portal
2. Print the prepaid label and paste it on your parcel
3. Enclose the products using their original packaging and condition in your parcel
4. Go to our return carrier to drop off your parcel
5. Return policy: 30 days for full price orders from the delivery date

*Eligible countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. All Sonia Rykiel returns are operated by DHL. UK returns are operated by Royal Mail.

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B - Order placed on the Sonia Rykiel outlet website and delivered in Europe or in the United Kingdom? Follow the steps below, it’s easy!

1. Go to our return portal
2. The cost of your return must be paid online through our portal: Cost is 15 euros for Europeans* orders
3. Print the return label and paste it on your parcel
4. Enclose the products using their original packaging and condition in your parcel
5. Goods will be returned to Sonia Rykiel without any refund of taxes or delivery costs
6. Return policy: 14 days for E.outlet orders from the delivery date

Return costs must be covered by the customer, regardless of the delivery location of the products concerned. They are only covered by Sonia Rykiel in case of a defective item or an order preparation error.

A - Order placed on the Sonia Rykiel website and delivered to the United States of America or to Switzerland? It’s easy and orders delivered to the United States of America or to Switzerland are eligible for free returns!

Contact the Sonia Rykiel Customer Service to obtain a prepaid returns label.

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B - Order placed on the Sonia Rykiel Outlet website delivered to Switzerland? Follow the steps below, it’s easy!

1. You must post your parcel and keep the reference of the tracking safely
2. Enclose the products using their original packaging and condition in your parcel
3. Return policy: 14 days from the delivery date
4. Go to any post offices to send your parcel to: Vilebrequin Store, E.outlets returns, Rue de Rhône 100, 1204 Geneva, SWITZERLAND

Return costs must be covered by the customer, regardless of the delivery location of the products concerned. They are only covered by Sonia Rykiel in case of a defective item or an order preparation error.

A - Order placed on the Sonia Rykiel website and delivered to other countries? Follow the steps below, it’s easy!

1. Go to our return portal
2. Print the return label and paste it on your parcel. The cost of your return is 40 euros to be paid online through our portal
3. Enclose the products using their original packaging and condition in your parcel
4. Goods will be returned to Sonia Rykiel without any refund of taxes or delivery costs
5. Return policy: 30 days for full price orders

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B - Order placed on the Sonia Rykiel Outlet website and delivered to other countries? Follow the steps below, it’s easy!

1. Go to our return portal
2. Print the return label and paste it on your parcel. The cost of your return is 40 euros to be paid online through our portal
3. Enclose the products using their original packaging and condition in your parcel
4. Goods will be returned to Sonia Rykiel without any refund of taxes or delivery costs
5. Return policy: 14 days for E.outlet orders from the delivery date

Return costs must be covered by the customer, regardless of the delivery location of the products concerned. They are only covered by Sonia Rykiel in case of a defective item or an order preparation error.

Taxes and customs duties

International taxes, customs duties and value-added tax (VAT) will be calculated in your order at checkout. They are based on the country of origin from which the goods are purchased or manufactured, and on the classification of the goods, in accordance with the system used by the countries in which Sonia Rykiel delivers.

Promotions
International orders are not eligible for:

• Free delivery
• Exchanges
• Online purchase with in-store collection option

Other promotional restrictions may apply.
Please contact Customer Service if you have any further questions.

Exclusions

The maximum order value for an international delivery is 25,000 USD.
Cosmetics, hazardous materials, exotic furs and leather may be subject to international shipping restrictions.

Eco-participation funds repairs. Our partner Refashion offers a repair bonus for textiles, household linen and footwear. This is a discount on the initial repair service amount, applied at the time of payment for your service. To find out more, click here.

How can I contact customer services or other Sonia Rykiel services?

For any customer service queries, or for any other Sonia Rykiel services, please use the contact form available here and select the subject of your query.