Shipping and Returns
DELIVERY
I. Deadlines
France
Delivery time is 2 to 4 days from the date your order is shipped. The applicable terms and conditions may vary depending on the destination.
International
We do our upmost to have your order delivered as soon as possible.The shipping time will be indicated in the checkout.
II. Delivery method (Overseas)
Delivery with written signature is proposed to you by our partner DHL when confirming your order:
The carrier will deliver your package at the indicated address and will demand you to sign the delivery form. If, however, you were absent during the passage of the deliveryman, an e-mail will be sent to you in order to postpone the delivery.
DHL may notify the Receiver of an upcoming or missed delivery. The Receiver may be offered an alternative delivery option such as delivery on a different date, delivery date, delivery without a signature, redirection of the Shipment or delivery to a DHL Pick-Up station.
RETURNS
Free return service is available worldwide for 30 days from the date of receipt of your order, provided that the return conditions below are met. This does not violate your statutory rights, nor does it affect your right to cancel the order under the cancellation conditions.
FRANCE
Returns from France must be sent via the return label sent with your order.
The reception of your return may take 7 to 10 working days (excluding weekends and holidays). Your request will be processed within 24 hours (maximum 14 days after receipt and validation of your return) and a confirmation email will be sent to you as soon as your refund has been made.
INTERNATIONAL
Returns from other countries but France must be demanded via the link below: https://web.global-e.com/returns/portal/oQWO.
Due to customs clearance and sanitary situation, please note that international returns might take 7 to 21 days to get to our Customer Service department in France.
You have the right to cancel your order. Your right to cancel begins on the date of placing your order and ends 14 days after the date of receipt. You then have 14 additional days to return your order to us.