To create your customer account on the Sonia Rykiel online store, enter your email address, which becomes your login and other required information in the appropriate fields.

To change your account information, click on the "My Account" icon and enter your username and password.
Once logged in, you can view and edit your personal information.

Subscribe to the Sonia Rykiel Newsletter by entering your email address on the home page in the newsletter section at the bottom of the page. You will be informed about the news of the online store and our exclusive offers.

To place an order on the Sonia Rykiel online boutique, simply browse the website by accessing the products offered in the different categories. You can browse by type of item or by
universe. Then choose the items you wish to buy by clicking on "Add to Cart". Once your products are in the cart, you can check its content by clicking on the basket, then let yourself be guided by clicking on the “Pay and Place order" button.

Your order is generally prepared within 48 working hours in our warehouses, then handed over to the carrier depending on the country of delivery. The delivery time is between 24 and 72 hours after handing over the package to the carrier.

Please note that during busy periods, such as sales, the processing and preparation time of your order may be extended. We thank you for your understanding. You will be informed by email as soon as your package is shipped.

Your order will be prepared within 2 working days maximum. You will receive an email confirming the shipment of your order, as well as its tracking number so that you can follow its progress.

Please note that during busy periods, such as sales, the processing and preparation time of your order may be extended. We thank you for your understanding. You will be informed by email as soon as your package is shipped.

We send you a confirmation email a few minutes after the validation of your order. In this email, you will find the summary of your order and a link allowing you to access it. You can follow the status of your order by logging into your customer account. Your order will go through the following statuses: "Validated" to "Shipped".

When your order is dispatched, you’ll receive a new email confirming that your order has been sent, with a link to the courier’s site to show your order’s progress.

For any question, please contact us.

It is not necessary to have a Sonia Rykiel account to place an order on our online Boutique. However, it will facilitate the follow-up of your order(s).

First, we invite you to check the “junk" category of your email provider. If you have not received a confirmation email, please contact our customer service by email : customerservice@soniarykiel.com or by using our contact form.

Once the order is validated, you cannot modify or cancel it. We therefore invite you to return your order within 14 days following its receipt. Please check the Shipping and Returns page for more information.

For any question, please contact us.

Our online store offers different payment methods:
- By credit card: Visa©, Eurocard©, MasterCard©, American Express©.
- By PayPal

Cards issued by banks located outside France must be international bank cards. Payments are totally secured
by our partner Global-E.

Discount codes or coupons can be added at the time of your order confirmation in the tab: “Please Enter Coupon Code". Be sure to validate the offer by clicking on Apply.

The promotion will automatically be added to your cart.

Your bank account is debited as soon as the payment is validated online. If, despite the care we take in preparing our orders, a product is out of stock, we will inform you by email and refund you before your package is shipped.

Our shipping costs are free for any order on www.soniarykiel.com. Delivery times are linked to the carrier.

For France, delivery will be made within 2 to 4 working days after shipment of your order.
For overseas deliveries, we make our maximum to deliver you as soon as possible. The delivery dates will be indicated to you when you confirm your order.

Once the package is shipped, you will receive a tracking number by email that will allow you to follow your package. You can also find this information directly from your customer account.

The preparation and delivery times of orders may be extended during periods of high commercial activity (sales, private sales). For any request, please contact us.   

In France, the delivery which is proposed to you free of charge for any order is a delivery Colissimo without signature, at your residence.

Internationally, the delivery which is proposed to you free of charge for any order is a delivery via DHL to your residence, with signature.

DHL may notify the receiver of an upcoming or missed delivery. The receiver may be offered an alternative delivery option such as delivery on a different date, delivery date, delivery without a signature, redirection of the Shipment or delivery to a DHL Pick-Up station.

If you have not received your package after 10 days and a missed delivery card has not been left for you, please be sure to track your package using the DHL tracking number received via email. You also can contact our customer service team for more help by email customerservice@soniarykiel.com or on our contact form.

To return items that do not suit you, you have a period of thirty working days from the date of shipment of your order. We invite you to edit your prepaid return label following the attached link: https://web.global-e.com/returns/portal/oQWO. To create your label, you must fill in your order number and email address, generate your return label, and send your package back to us.

Please note that returns will not be accepted if the model is unfit for sale (damaged, used or soiled) and/or customized. The item must be returned in its original packaging, with the product label and protective film. Otherwise, the model will be returned to you.

If you have issues editing your return label, please contact us by email at customerservice@soniarykiel.com or on our contact form.

The return label you issue is prepaid and valid for 30 days. We will not refund any return shipping costs for a package sent by your own means.

We issue one return slip per order. Thank you for returning all the products that do not suit you in the same package.

For any question, please contact us.

Your refund will be made via the method of payment used when placing your order.

As soon as we receive your return package, we have 14 days to refund you.

After this period, if you have not received your refund, contact our customer service by email at customerservice@soniarykiel.com or on our contact form.

Exchanges cannot be made on our e-shop. Any return order will generate a refund. 

We invite our customers to return the products that do not meet their expectations and proceed to a new order thereafter.

All orders placed on our Online Store must be returned to our warehouse.

No orders can be returned to any of our stores. Please refer to the Shipping & Returns page for more information.

When we process your refund, you will receive an automatic email confirmation. To receive your refund in your bank account, please allow two to three business days for a credit card payment, and a few minutes for a PayPal payment.

After this time, if you still have not received your refund, please contact our customer service.

Care instructions for our products are available on the product labels.

For any other care instructions advice, please contact us.

We offer certain repair services according to the terms of sale.

Please email us detailed pictures of your damaged item. We will have our quality experts examine the product and inform you of the various options available to answer your request.

Please note that in some cases repairs may be charged.