Your order will be delivered to you within 48 hours maximum from the day after its confirmation. For any request, Contact us.
In order to provide the best delivery service, we have chosen the delivery with written signature.
When your order is shipped, an email containing a parcel tracking number is sent to you. If your order is not delivered within 48 hours from the day after its confirmation, please check its status and contact us.
We apologize in advance for any delay in delivery that may occur due to current sanitary conditions.
If you were absent while the delivery man tempted to deliver your order, an e-mail will be sent to you in order to postpone the delivery or make a request to have your parcel available at your post office or the Point Relais of your choice. For this, you have a period of 6 days from the date of receipt of the transit notice by e-mail.
Please refer to the product label for care instructions.
For any other care instructions advice, please contact us.
We offer certain repair services according to the terms of sale.
Please email us with detailed photos of your damaged item. We will have the product examined by our quality service experts and will inform you of the various options available to meet your request.
Please note that in some cases repairs may be charged.
FAQ and Covid-19 informations (coronavirus)
The health and safety of our teams, customers and employees remain a priority for us. We have strengthened and improved our security measures to ensure their protection, in accordance with the recommendations in force.
Our carrier undertakes to respect all the safety standards imposed by health restrictions.
When choosing the delivery with written signature, please wear a mask. All transport personnel are equipped with mask, gloves and hydroalcoholic gel.
For your safety, all transport equipment (delivery trucks, scanners, pens) is disinfected daily to ensure impeccable cleanliness. .
We work closely with our delivery partners to ensure that the security measures in place are respected.