PRIVACY STATEMENT - SONIA RYKIEL CREATION PARIS
The Sonia Rykiel Création Paris company attaches particular importance to the processing, confidentiality and security of your personal data. We are committed to offer you personalized services while respecting your privacy and personal choices.
The Data Controller will be Sonia Rykiel Création Paris, within the meaning of the regulations applicable to personal data and in particular with regard to article 24 of the Regulations (EU) 2016/679 (hereinafter "GDPR").
In this Statement, you will find information about:
- Who are we?
- What data we may collect about you
- How we collect or receive your data
- For what purposes we use your data
- How long we keep them
- Who are the recipients of your data
- How we protect them and ensure their confidentiality
- How we treat your preferences and your rights stemming from European Regulation
- How to contact us if you have questions about our use of your personal data
- How we protect children's privacy
I. WHO ARE WE?The Maison Sonia Rykiel Paris
Sonia Rykiel Création Paris SAS (head office), with its head office located at 41 Rue François 1er, Paris 8, France, registered in the Paris Trade and Companies Register under number 880 170 519 and represented by Mr Mathieu SAULEAU in his capacity as COO of Sonia Rykiel Paris.
II. WHAT DATA DO WE COLLECT ABOUT YOU?
"Personal data" means any information that identifies you either directly (such as your name) or indirectly (for example, using a unique customer number).
The personal data we collect depends on the point of contact through which you interact with us, as well as the purposes of this interaction as described in this Policy and are also limited to those which are relevant and appropriate for this interaction. Visitors to the soniarykiel.com website who view our products, information and offers can choose to do so without logging in, and the same is when browsing on social media. Unless you choose to interact with us through these contact points, for example:
- by creating an account and connecting to it,
- by making a purchase on our site,
- by subscribing to one of our programs or services,
- by writing to us via the consumer contact forms,
For one thing, for customers and others who sign up for programs or services, we need to collect certain relevant information from you. The information we collect is related to a given transaction as well as in the context of our business relationship with you. For example, if you make purchases on soniarykiel.com, we must collect information to process (and, if necessary, execute and dispatch) your order, to ensure its tracking and invoicing, to be in able to respond to any after-sales inquiries you may have. For customers and others who sign up for our programs or services, we generally collect your contact information, contact preferences and information that allows us to make recommendations to you about our products or services that may be of interest to you. We can centralize information about our customers to organize it in one place, as this helps us manage our relationship with you as well as your choices and preferences. Finally, if you subscribe to our newsletter, we collect your email address.
Depending on the data that you communicate to us or that you share with us, personal data may include information concerning:
- Your identity and contact details: surname, first name, postal address, email address, telephone number
- Your interests
- A history of your online purchases, including your orders, tracking and invoices, amount and type of purchase and your repairs
- Your requests via our customer service or our public relations service
- Your satisfaction and comments on our programs, services and products
Regarding your purchases, payments are made via a secure payment platform, supplemented by control measures, including encryption of contact details, in order to guarantee the security of purchases made and to fight against fraud. Your bank details are therefore not accessible on Sonia Rykiel's servers.
We invite you to ensure that your data is regularly updated, either by modifying it directly on our site or, by informing us in writing of any modification by referring to the dedicated section « Contact Us ».
III. HOW DO WE COLLECT OF RECEIVE YOUR DATA?
As part of our relationships, the data we collect may be collected through the following contact points:
- Course on soniarykiel.com
- Relationship with our public relations services
- Contact with Customer Service
- Forms that you fill out online
- Digital applications with which you interact
- Third party data providers with whom you share information
- Satisfaction surveys or questionnaires to which you answer
During your purchase journey, you will be able to choose between i) logging into your existing Sonia Rykiel account, ii) creating a new account, or iii) paying as a Guest (or also called Guest Check out). This last purchasing experience is thus summarized as follows:
Payment for purchases as a Guest refers to the possibility for any Sonia Rykiel customer or prospect to make a purchase in our online store without logging into an account. Your information is collected only for the process of payment and delivery of items or for Sonia Rykiel in order to comply with applicable laws. In accordance with your express consent, the information may be used for analytical purposes by Sonia Rykiel. Likewise, in accordance with your express consent, your information may also be used by Sonia Rykiel for communication purposes via its preferred channel (for example: subscribe to a newsletter).
IV. FOR WHAT PURPOSES IS YOUR DATA USED BY SONIA RYKIEL?
We are required to use your data for purposes defined according to the nature of our relationships. Thus, depending on the context in which your data is collected, it may be used for one or more of the following purposes:
- Managing your orders
- Management of personalized content and communications (digital or not)
- Managing your profile
- Managing your requests in connection with Sonia Rykiel
- The management of our website
- Management and improvement of our products and services, image and reputation
- Transaction management (securing online payments, prevention of fraud, incidents related to payments and debts)
- Analysis and personalization purposes: with your explicit consent (when required), we use your personal data to send you personalized communications (newsletters, offers, invitations and surveys) and analyze your preferences and habits, anticipate your needs from of your consumer profile.
We ensure the legal basis for the processing of your data according to the purpose (s) concerned, which may be, depending on the context in which it is collected:
- Your explicit consent: for example, for the purposes of managing our personalized commercial offers, managing your browsing via cookies under the conditions defined by our Cookies Policy, or establishing your consumer profile in applicable cases;
- The implementation of a contract, for example for your access to your customer account, the processing and follow-up of your orders ...;
- A legal obligation when processing is required by law, for example, keeping purchase invoices to prevent fraud;
- Our legitimate interest: for example, to improve our products and services, defend ourselves or secure our tools
V. HOW LONG CAN WE KEEP THEM?
We keep your personal data only for as long as is necessary for the purpose for which it was collected.
Thus, concerning data processed for canvassing purposes, they are kept for a period of three years from the last contact from you, or until the withdrawal of your consent if the processing is based on your consent.
With respect to data processed in the context of our contractual relationship, this is kept for a period of five years, in accordance with the applicable statute of limitations.
With respect to cookies, your choices regarding cookies are retained for six months, cookies have a life of thirteen months, and information collected through cookies is retained for up to twenty-five months. For more information, see our Cookies Policy.
When we no longer need to use your personal data, it will be deleted from our systems and records or made anonymous so that it can no longer be used to identify you, subject to retention for archival purposes for claims and litigation management and to meet our legal and/or regulatory obligations and/or to respond to requests from authorities authorized to make such requests.
VI. WHO CAN ACCESS YOUR DATA?
Your data is intended for the services of Sonia Rykiel Création Paris concerned by your requests. We ensure that only duly authorized persons can access your personal data when this is necessary for the aforementioned purposes.
We do not pass your data on to third parties for commercial purposes.
We are only required to communicate your information if necessary, and if possible in a form that does not allow direct identification.
For example, we entrust certain services to third parties responsible for delivering a product to you, payment service providers and transaction security against fraud, third parties who assist us in the organization of our events, third parties providing services IT, digital communication and public relations agencies, third parties who assist us in customer service, third parties who assist us in qualitative surveys of our products, programs or services.
Please note that these partners may act as data controllers; in this case, they have their own privacy policies.
Subject to your consent, some of your personal data may be communicated to companies offering cookie and other tracking services (please see our Cookies Policy).
VII. HOW DO WE PROTECT AND ENSURE THE CONFIDENTIALITY OF YOUR DATA?
We take all the necessary precautions to guarantee the confidentiality and security of your data and to prevent it from being distorted, damaged, destroyed or from unauthorized third parties having access to it.
We ask our partners and group companies to maintain a level of protection similar to ours concerning your personal data. The security measures put in place are evaluated and updated to face new threats and new challenges, as well as new legal requirements in the countries where we operate.
VIII. HOW DO WE PROCESS DATA TRANSFERRED OUTSIDE THE EU?
Given the presence of Sonia Rykiel in many countries around the world and in order to provide you with personalized service worldwide, some of your data may be collected, accessible or stored outside your country of residence. You should be aware that data protection and security requirements differ from place to place and may not offer the same level of protection as those of your country of origin. However, Sonia Rykiel has taken measures to guarantee an adequate level of protection of your data, regardless of their location, for example by using standard data transfer clauses, or any other method approved by the European Commission (where data protection legislation is considered to be the most effective in the world) and / or the National Data Protection Authorities. We also ask our third party partners to comply with the applicable data transfer obligations, for example by contractual clauses, with regard to the personal data they receive on our behalf.
Thus, your data may be processed by the following organizations outside the European Union:
- Global-E, headquartered in Israel, for the purpose of international order management and pricing.
- Google Analytics, headquartered in Santa Clara, USA, for audience analysis and ad targeting purposes.
If you would like more information about these transfers, you can contact us by email, specifying "Question about data transfers outside the EU" in the subject line and explaining your question, at the following address: email@example.com.
IX. WHAT ARE YOUR RIGHTS?
Your rights can be exercised directly via our customer service or by email to firstname.lastname@example.org.
In accordance with the GDPR, you have the following rights to your data:
- Right to information: you have the right to clear, transparent and understandable information about how we use your personal data and about your rights. You will find all this information in this policy
- Right of access: you have the right to access the personal data that Sonia Rykiel holds about you, it being specified that this can be done from your customer account
- Right of rectification: you have the right to have your personal data rectified if they are inaccurate or obsolete and/or to complete them if they are incomplete, it being specified that this can be done from your customer account
- Right to erasure / right to be forgotten: you have the right to have your data erased or deleted. This right can however be limited by a legal reason or our legitimate interest to keep your personal data
- Right to object: you may at any time request to no longer receive communications from us regarding our offers, news and events. You can use the hypertext link provided for this purpose in each email or communication we send you. You may also request to receive non-personalized communications about our products and services.
- Right to withdraw consent at any time for data processing based on consent: you may withdraw your consent to our processing of your data where such processing is based on consent
- Right to data portability: you have the right to move, copy or transfer data from our database to another. This right applies only to data that you have provided, and provided that the processing is based on a contract or your consent is carried out using automated processes
You, or one of your legally designated representatives, also have the right to formulate specific or general directives concerning the conservation, deletion and communication of your data post-mortem and this in application of the French law called "Informatique et Libertés" n°78/17.
X. HOW TO CONTACT US?
Please contact us in the manner below if you wish to exercise these rights or if you have questions or complaints regarding the processing of your personal data.
SONIA RYKIEL CREATION PARIS
- By email to email@example.com.
- By online form on our « Contact » page
- By post: Sonia Rykiel Création Paris, 41 Rue François 1er, 75008 Paris, France
For the sake of speed of management of your requests, it is advisable to favor the email address or contact form.
You also have the right to contact, in the absence of a response from us or in case of an unsatisfactory response, the data protection authority, the CNIL. The CNIL can be contacted using the following information:
Commission Nationale pour l’Informatique et les Libertés (CNIL)
- 3 Place de Fontenoy TSA 80715 - 75334 Paris, Cedex 07
- Phone. +33 1 53 73 22 22
- Fax +33 1 53 73 22 00
- Website: http://www.cnil.fr/
XI. HOW DOES SONIA RYKIEL PROTECT CHILDREN PRICAVY?
Sonia Rykiel has adopted practices aimed at avoiding collecting or storing information on children under the age of 15, in accordance with French Law. If we learn that we have mistakenly collected information from people under the age of 15, we will purge it immediately, except to answer a single question or request from the person, their parent or legal guardian.