Delivery

Do you deliver outside of France?

We deliver metropolitan France (Corsica included) and all the countries of the EU, The United Kingdom included. Worldwide delivery is not yet available.

What are the delivery charges?

Depending on the composition of your order, three levels of shipping are available, divided as follows:

Country

MODE OF DELIVERY

VAT RATE

France Métropolitaine, Corse, Monaco

Relais colis

4,50 €

Colissimo 48h

6 €

Chronopost 24h

13 €

Andorre

Colissimo

6 €

Belgique, Allemagne, Espagne, Italie, Luxembourg, Pays-Bas

UPS Standard

13 €

Irlande

UPS Standard

16 €

Autriche, Danemark, Portugal, Croatie

Colissimo internationale

16 €

Hongrie, Pologne, République Tchèque, Slovénie

UPS Standard

21 €

Royaume-Uni, Bulgarie, Estonie, Grèce, Lettonie, Lituanie, Roumanie

UPS Standard

21 €

Finlande, Suede

Colissimo International

21 €

Chypre, Malte, Slovaquie

Colissimo International

24 €

How long are your delivery times?

For each order placed before 2.30pm, Monday to Friday, your order will be shipped the same day.

The following delivery times are given as indication and depend on the day and time of your order, as well as the selected carrier.

We are commited to respect a maximum delivery date, given to you during the placement of your order and indicated on the order confirmation.

For more information on delivery times, please contact our customer service by email eshop@soniarykiel.com

What happens if I'm not in when the delivery arrives?

In absence of the recipient of the order, your order will be delivered to the postal contact point indicated on the notice left in your mailbox.

Your parcel will be kept in the postal contact point for a period of 15 calendar days from the day after the date of filing of the notice of passage. At the expiration of this period, the parcel will be returned.

In case the timeout is attributable to you (the delivery address you provided was not correct or you are not past (e) pick up the package within 15 day period), the costs forwarding the package will be at your expense.

Where will I have to go to pick up my parcel?

For all orders placed on the website, you will receive an email reminding you of the delivery address you supplied.

If you are out when the delivery arrives, the carrier in charge of the shipping will leave a note explaining where you can collect your parcel.

Can I come and pick up my order in one of your boutiques?

Orders placed on our website are dispatched from our logistics centre, so you cannot come and pick up your order from our store.

Can I change a delivery address / the contents of the delivery?

Once the order has been confirmed, it is unfortunately no longer possible to make any changes.

This is because, to guarantee you the shortest delivery times, we prepare and dispatch your order within hours of you confirming your basket.

However, it is possible to amend your default address for your next orders within the ‘my details’ section in your customer area.

I still haven't received my order, is there a problem?

First of all, check that your order has been received : following acceptance of your payment, you should have received an order confirmation email.

If it is not in your inbox, check your spam folder.You should then have received an email telling you that your order has been dispatched. If you haven't received anything within 5 working days, and no note has been left in your letterbox by the Post Office or courier, contact our Customer Service Department.