Terms & Conditions
The company THE OTHER STORE main activity is the creation, technical and commercial development of merchant Websites, including sale and back office activities, on behalf of its clients. The Other Store’s associated activities can be promoting its Websites and products sold.
THE OTHER STORE was therefore entrusted with the creation and management www.soniarykiel.com (hereafter, the "Website”) in their name for the UK, Italy, Spain, Germany website versions but on behalf of the company Sonia Rykiel, a limited company with a capital of 34 004 000 euros with headquartered at 175 Boulevard Saint-Germain 75006 Paris, France, matriculated at the trade and companies register of Paris under the number 652 040 817 000 3 – NAF 1413Z, CNT.V. FR 936 520 408..
These Terms and Conditions are intended to define the rules applicable in connection with the sale of branded products Sonia Rykiel (hereafter “Product(s)”) on the Website,
The company THE OTHER STORE (hereafter THE OTHER STORE),
A joint stock company with a capital of 166,138 Euros, whose registered office is at 15 rue de Maubeuge, 75009 Paris, registered with the RCS Paris under the number 508 514 494. In charge of publication : Yann Rivoallan.
TVA Number: FR5050851449400014
Any person of legal age, non-retailer, having the legal capacity to contract (hereafter, the “Customer”) purchasing a product on the Website.
For the purposes hereof, it is agreed that the Customer and THE OTHER STORE will be collectively referred to as the “Parties” and individually referred to as the “Party”.
These general conditions (hereafter the “Terms and Conditions”) govern unrestricted sales of Products made by THE OTHER STORE on behalf of Sonia Rykiel from the Website.
THE OTHER STORE reserves the right to modify at any time these Terms and Conditions by publishing a new version on the Website. The Terms and Conditions applied are those in effect on the Website at the time of placing the order by the Customer; provided that any order for a product offered on the Website constitutes full acceptance of the Terms and Conditions in effect at the time of placing the order.
- Article 1. object
These Terms and Conditions are intended to define the conditions under which Products are marketed by THE OTHER STORE, on behalf of Sonia Rykiel, to the Customer. Thus, they regulate the various stages of completion of the sale: the transfer of the order by the Customer to the delivery of the Product to the Customer.
- Article 2. products
Products offered for sale by THE OTHER STORE on behalf of Sonia Rykiel are those listed on the Website the day of their consultation by the Customer; it being understood that the photographs illustrating the products are not contractual. Each product will be a description, which, in addition to photography, includes: price, photography, availability of sizes and colors, compositions and special features. Small differences may exist between the product and its photography, depending on the screen resolution and the definition of colors of the screen of the computer of the user.
THE OTHER STORE is committed to delivering products that meet the requirements concerning the safety and health in accordance with European legislation, including legislation on regulated chemicals.
- Article 3. price
Prices are in Euros including all taxes, excluding shipping costs, it being understood that the value added tax is in effect in the metropolitan French territory on the day of confirmation of the order.
The prices are those given on the Website and confirmed to the Customer during the order validation.
We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.
We would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially validated.
Shipping fees are disclosed to the Customer on the order summary before confirming them and are expressed inclusive of all taxes. These costs are at the expense of the Customer and are charged in addition to the sales price of the Products.
The transfer of risks of loss and deterioration of products will be made after delivery and receipt of the Products by the Customer.
- Article 4. cordering and payments of products
- 4.1 Ordering products
The Customer creates an order by completing the following 5 steps
Step 1 : The Customer selects the chosen Product and adds it to his cart after selecting the size and color.
The basket at the top right of your screen informs you that your addition has been added by indicating the number of items it contains.
Step 2 : The Customer checks the contents of the basket by clicking on “order” to gain access to the summary of the order. The Customer can then modify his order (Product, Size, Quantity).
The total tax of the order, distinguishing from price payable in respect of Products and other delivery charges, is then indicated in the summary.
Step 3 : Once the order is checked and amended if necessary, the Customer confirms their cart to finalize the order by clicking again on order.
If the Customer has an advantage code, only the very best Customers have one, he will include it in the space provided for this purpose in order to benefit from it.
Step 4 : Entering delivery and billing details by the Customer
Fields marked with an asterisk (*) are required fields; being understood that unless otherwise specified by the Customer, the billing address will automatically be the same as the shipping address.
If a Customer has already placed an order on the Website, they will have a customer account. In such a case, he will be able to identify himself with only his email address and password.
The Customer can then verify all information and clicks on “Submit” to continue his order.
Step 5 : Banking Information
The Customer will access on the screen the secure payment partner of THE OTHER STORE as specified in section 4.3 below.
Payment is made online by credit card or paypal only.
The Customer must enter their credit card number, the expiration date and the 3 CVV numbers on the back of this card; it being understood that in case of payment by American Express, the Customer must provide 4 digits.
If payment is accepted, the Customer is redirected to a confirmation screen control on the Website.
In the event of failing settlement, the Customer will have up to three attempts to re-enter their bank details. After the third refusal, the Customer is re-directed on the Website to a screen informing him refusal of payment. The Customer is requested to contact the customer service from THE OTHER STORE to know the reasons and find a solution to complete the customer order.
- 4.2 - Confirmation of the order
Upon acceptance of payment by the Customer; the Customer will receive an email confirming his order and summing all items ordered, billing address and delivery and the date of delivery.
The validation of the order by the Customer and the confirmation of the order sent to the Customer by email by THE OTHER STORE on behalf of Sonia Rykiel following the acceptance of payment brings a contract of sale between Parties and acceptance of Terms and Conditions.
The Customer having placed an order will have the option to print the invoice by logging onto the Website in the space provided for this purpose.
THE OTHER STORE reserves the right not to accept the order in the case of:
- Abnormal or abusive claims
- Abnormal orders with regard to the quantity ordered
- Abnormal or abusive returns and exchanges
- Existing disputes with the Customer
Customer Service’s Website Sonia Rykiel is available to the Customer for all matters relating to his order. Customer Service is available by email (firstname.lastname@example.org) and by phone at +33 1 80 05 15 45 , Monday through Friday, 10 am to 1 pm and 2 to 6 pm.
- 4.3 - Payment
The price of products purchased is payable in cash in full on the day of placing the order by the Customer.
Payment is made online by credit card (Visa, Eurocard, Mastercard, American Express, Alipay, JCB, Sofort, ELV, SEPA,IDEAL, BCMC) when validating the order by the Customer.
The request for authorization for debiting the card is made at the time of confirmation of the order on the Website, exception made for unavailability of servers. THE OTHER STORE reserves the right to reapply for permission to deduct if the first try could not succeed due to unavailable servers.
In the even of a default of payment to the wrong address or any other problem on the Customer’s account, THE OTHER STORE reserves the right to block the Customer’s order pending the resolution of the problem.
In case of fraudulent use of their credit card on the Website, the Customer should contact Customer Service's Website Sonia Rykiel at the following number: 01 80 06 98 59, Monday through Friday, 10 am to 1 pm and 2 to 6 pm, or by email at the following address:email@example.com.
Transactions on the Website are secured by the payment system partner of THE OTHER STORE, the company Adyen.
All information exchanged to process the payment is encrypted using SSL (Secure Socket Layer). This data cannot be detected, intercepted or used by others. At no time will the financial data for the Customer pass through the computer system from THE OTHER STORE.
Adyenverifies that the connection to the client browser is secure before sending the payment form to the bank making the financial transaction.
Adyen being a service provider, does not deal with disputes arising from orders which are processed directly by THE OTHER STORE as mentioned before or if necessary the Customer’s bank.
- 4.4 – Orders Archives
The order confirmation is recorded in the books of THE OTHER STORE, stored in a reliable and sustainable area. The Customer agrees that confirmation of the order is seen as evidence of the contractual evidence between the Parties.
- Article 5. shipping
During Christmas time, you can order before December 14th to receive your order on time before Christmas. THE OTHER STORE will deliver orders with a delivery within a maximum of ten (10) business days for delivery to Metropolitan FRANCE and twenty (20) business days for delivery for any other destination counting from the day following receipt of the order.
Exceeding the delivery time, not justified by force majeure (Act of God), the Customer may request cancellation of the sale and obtain within a maximum period of 30 (thirty) days the refund of the amount paid in connection with the sale.
For international orders, your country may apply customs duty on this import, and you will have to pay the duty in order to get the goods.
- Article 6. receiving orders - complaints - returns
The Customer is required to verify the correctness of products received under his order at the time of delivery.
Any anomaly concerning the delivery such as:
- Damaged packaging
- Missing products
- Damaged products
- Products not complying with the order, must be addressed within legal delay after receipt of order.
The Customer must attach to his package the completed return form beforehand printed using the feedback form available from the customer area- Category “My Orders”. No returns will be accepted without the aforementioned return form completed.
Products must be returned in their original packaging, or in any package protecting the product from damage, with labels and any accessories, in perfect condition to be sold again on the website to this address :
The Other Store chez ADS Normandie - SONIA RYKIEL
ADS Normandie ZAC Multisite Long Buisson, 2 rue Rolland Garros - 27930 Guichainville - France
The risks and costs of returns are the sole responsibility of the Customer.
This notification must be sent to the Sonia Rykiel customer service Website:
- By email at firstname.lastname@example.org.
- By registered letter to the following address : The Other Store – 11 rue de Poissy – 75005 Paris.
After this time, and except for hidden defects, no claim will be accepted by THE OTHER STORE. The Products are then considered correct.
Where defects have been confirmed, THE OTHER STORE proposes to the Customer Reimbursement of the order price (price of products and delivery charges) and cost of shipping, no later than within thirty (30) days from the mailing date of notification confirmation of error by the customer service Website Sonia Rykiel.
In case of a reimbursement, Sonia Rykiel will fully refund the cost of goods less any import duties or taxes.
When receiving a damaged product, THE OTHER STORE refunds the return fees according to the prices of Colissimo International or National Post of your country (international express shipping as DHL or Fedex will not been refunded). The Client has to send a proof of the return fees by email to Customer Client, by email to email@example.com.
In case of abnormal or abusive claims, THE OTHER STORE may refuse to serve later orders.
- Article 7. right of withdrawal
The customer has a period of fifteen (15) days from the date of receipt of his order to return the Products ordered, with no explanation or penalty.
For returns under the right of withdrawal, the procedure below must be fully respected:
- Products must be returned in their original packaging, or in any package protecting the product from damage, with labels and any accessories, in perfect condition to be sold again on the website to this address :
The Other Store chez ADS Normandie
ADS Normandie ZAC Multisite Long Buisson
2 rue Roland Garros
- The risks and costs of returns are the sole responsibility of the Customer.
Subject to the conditions mentioned above, THE OTHER STORE will refund the amount of all taxes included in the order to the Customer (product prices and shipping costs) outside of return expenses. The bank account of the Customer will be credited to such amount within thirty (30) days of receipt of the Products by THE OTHER STORE.
THE OTHER STORE collects certain information necessary to process orders.
Such data is not only necessary to process the customer’s order by THE OTHER STORE; but also to provide the Customer with information about the brand Sonia Rykiel on the Website or with Sonia Rykiel product offers, if the Customer accepts it while validating his order.
Information is strictly confidential and is listed with an asterisk (*) when necessary to THE OTHER STORE, and/or its contractors as part of the management of the customer order.
Following any injunction or legal authorities to defend the rights or those of its employees, customers or anyone else, THE OTHER STORE may provide your information to agencies and authorities legally authorized.
THE OTHER STORE agrees to take every precaution to ensure the security of its files and protect its computer system, and prevent personal information such as the Customer’s from being distorted, corrupted or available by unauthorized parties.
The Customer’s personal information is sent to and stored by the hosting company located in France, whose coordinates appear on the Website under the heading “Legal”. Under the Data Freedom and Protection Act of January 6, 1978, as amended by the Act of August 6, 2004, the Customer has the right of access, rectification, modification, and deletion of data.
According to the French law " Informatiques et Libertés " n° 78-17, from 6 January 1978, as modified by the French law from 6 August 2004, you have a right of access, rectification, and opposition to your nominative data
The Website is registered with the National Commission for Computing and Liberties –CNL under the number 1351361.
The Customer may exercise this right by sending a letter to the following address or by email, stating your full name, email and mailing address: The Other Store E-boutique Sonia Rykiel 11 rue de Poissy 75005 Paris France @ :firstname.lastname@example.org
The Customer can also change their personal data from its customer service area identified with the help of his email address and password.
- Article 9. cookies
The cookies memorize the time of the visit of the Customer on the Website, its identity (known thanks to his email and password) and the contents of his basket. Once disconnected from the Website, this information is stored for thirty (30) days before being permanently deleted.
The Customer may oppose the registration of cookies by configuring their browser. It then loses any customization service that is offered on the Website.
- Article 10. disclaimer
Placing an order on the Website implies knowledge and acceptance of procedures on the Internet in particular with regards to technical performance, response times, connections, queries or information transfers, the risks of disconnection, the risks of contamination by viruses circulating on the network and in general all the risks associated with using the Internet.
THE OTHER STORE cannot in any way be held liable for any direct or indirect damage, resulting from misuse or incident relating to the use of the computer, Internet access, maintenance or malfunctioning servers, telephone line, or any other technical connection; the connection of the Customer to the Website is under his full responsibility.
- Article 11. force majeure (act of god)
THE OTHER STORE is not responsible for non-performance or part of its Obligations under the order placed by the Customer, if such non-performance is caused by an event of force majeure (act of god) as defined by substantive law.
In such a case, THE OTHER STORE will inform the Customer of the occurrence of such event within 3 (three) days after its occurrence, by email.
After a period of 1 (one) month, and the assumption the event constituting a force majeure (act of god) persists, the order will be canceled and will, when appropriate, be recoverable from THE OTHER STORE on the credit card that was used to place the order within a maximum of 30 (thirty) days.
- Article 12. law
If any of these terms of the Terms and Conditions is found invalid, illegal or unenforceable by a court other provisions of the Terms and Conditions shall remain in effect.
The Terms and Conditions are performed and interpreted in accordance with French law.
In the case of litigations, the Customer’s priority will be to adress THE OTHER STORE in order to reach an amicable agreement. Failing to reach an agreement, the courts of law will be competent.